Legal
Privacy Policy
Last updated 12 July 2026
BothHeard is a relationship coaching product — created and run by OmniMinds. Your story is sensitive, and we treat it that way. This policy explains, in plain language, what we collect, why, and the control you have — across our website and our forthcoming mobile apps.
1. Who we are
BothHeard is created and run by OmniMinds ("we," "us"), which is the data controller responsible for your information. You can reach us any time at hello.bothheard@gmail.com.
2. Scope
This policy covers the BothHeard website, the launch-notification form, and the BothHeard mobile and web applications as they become available. Where a specific feature has additional notices (for example, in-app disclosures required by law), those appear alongside the feature.
3. What we collect
Information you give us
- Account: the email address from your sign-in provider (Google, Apple or email). If you use Apple's "Hide My Email", we only ever see the private relay address Apple gives us. A display name is optional.
- Your conversations: what you share with your coach. This lives in your private space and is treated as sensitive personal data.
Information collected automatically
- Basic device and usage data (such as app version, general device type, and diagnostic logs) needed to keep the service secure and working.
- We do not use advertising trackers, and we do not build advertising profiles about you.
4. The consent wall
BothHeard is built around a simple promise: two private rooms, one shared room. What you share privately with your coach stays in your private space. If you invite a partner, they get their own private space. Nothing from your private room is ever revealed to your partner unless you explicitly approve it — and you can revoke that approval at any time. The shared room holds only the copies you've each chosen to share and cannot reach back into either private room.
5. How we use your information
- To provide and personalize your coaching experience.
- To remember your story across sessions so you don't have to repeat yourself (your persistent memory).
- To welcome early members, respond to you, and send service-related messages.
- To keep the service safe, including crisis-detection safeguards.
- To meet legal and regulatory obligations.
We do not sell your personal data, and we do not share it with advertisers or use it to target ads.
6. When a human is involved
If BothHeard suggests a licensed counselor, we only share a summary with that professional after both partners have explicitly approved what it contains. You see the briefing before it goes anywhere.
7. Service providers, and the AI that powers the coach
We rely on a small number of vetted providers, strictly to run the service. Each acts on our instructions under confidentiality and data-protection terms, may not use your data for their own purposes, and is contractually required to protect it to a standard equal to the commitments in this policy.
AI providers
To generate the coach's replies we send your conversation to third-party AI providers:
- OpenAI — privacy policy
- Anthropic — privacy policy
What is sent: the messages you write in that conversation, and the short private notes the coach keeps to remember your situation. What is not sent: your name, email address, or any other contact or account identifier — the request carries no information that identifies you personally.
Why: solely to produce the coach's response to you (and, on the same basis, to run our safety checks on messages). Limits: both providers are used under their commercial API terms, which prohibit training their models on data submitted through the API and prohibit using it for their own purposes.
Your permission: we ask for this in the app before your first message — the disclosure appears on the "Before we begin" screen, and nothing is sent to an AI provider until you accept it. You can re-read it any time under Settings → How your data is used by AI, and you can withdraw permission by deleting your account, which stops all further processing.
Other providers
Secure cloud hosting and infrastructure (Amazon Web Services) and transactional email delivery. These providers store or transmit data on our behalf; they do not use it for their own purposes.
8. Security
Your conversations are encrypted in transit and at rest, access is tightly restricted, and we design for data minimization. No system is perfectly secure, but protecting this data is core to the product, not an afterthought.
9. Data retention and deletion
We keep your information only as long as needed to provide the service or as required by law. You can ask us to delete your account and data at any time, and the app will include a delete-everything control. Early-access request details are removed when they're no longer needed to run early access, or sooner on request.
10. Your rights
Depending on where you live, you may have the right to access, correct, export, restrict, or delete your personal data, and to object to certain processing. To exercise any of these, email us and we'll help. We won't discriminate against you for exercising your rights.
11. International transfers
BothHeard is offered globally. Where we transfer data across borders, we use appropriate safeguards consistent with applicable law.
12. Children
BothHeard is for adults (18+). It is not directed to children, and we don't knowingly collect their data. If you believe a minor has provided us information, contact us and we'll remove it.
13. Mobile apps
Our iOS and Android apps follow this same policy. Any permissions the app requests (such as notifications) are explained in context, and the app will include the disclosures required by applicable app-store and AI-transparency rules — including a clear statement that BothHeard is an AI coach, not a human and not a therapist.
14. Changes
We'll update this policy as the product grows and will note the date at the top. If changes are significant, we'll let you know.
15. Contact
Questions about privacy? Email hello.bothheard@gmail.com.
BothHeard is relationship coaching, not therapy, counseling, diagnosis, or treatment, and it isn't a substitute for professional care. If you're in crisis or danger, contact your local emergency services or a crisis line right away.